How do you reach us?
Send an email to [email protected]. There is no phone line, chat or office to visit.
What helps us fix a problem fast?
- The TikTok link that did not work.
- Your device and browser, for example "iPhone, Safari" or "Mac, Chrome".
- What you saw: an error message, a blank result, a file that would not play.
- Roughly when it happened.
Is it a copyright request?
Then read the DMCA page first. It lists what a request needs, including the TikTok post link, so we can block that post ID quickly.
Can you check these first?
- Only public posts work. Private, deleted and region-blocked posts, and drafts, cannot be read.
- Download buttons expire after one hour. Paste the TikTok link again for a fresh one.
- Post links work, including short vm.tiktok.com and vt.tiktok.com links. Profile pages do not.